Our Privacy Policy

Your right to privacy


Purpose of our Privacy Policy 

The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data. 

One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information. 

This means that we will be publishing a new privacy notice so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it. 

Who are we? 

Daniel Terry is the data controller for iPlumbiHeat (Daniel Terry, 7 Briars End, Dorchester, Dorset, DT2 8UD). This means we at iPlumbiHeat decide:

• How your personal data is processed and for what purposes. 

• Whose information does this privacy notice apply to. 

This privacy notice applies to information we collect from: 

• People who contact us through email or telephone 

• Visitors to our website 

What is personal data? 

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details. 

How do we process your personal data? 

We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below. 

Sections 1 and 2 apply to subscribers to newsletters 

1. We do not send newsletters for marketing purposes. 

2. We do not use a third-party provider to deliver any newsletters. 

Section 3 applies to our website users 

3. Cookie Options – We give you the option to opt in to cookies via the ‘Accept cookies’ button when you access our website. If you want to change your cookies options, then click the link in pop-up bar on the home page. We use cookies only for analytical purposes and not for marketing or advertising. 

Sharing your personal data 

Your personal data will be treated as strictly confidential, and will be shared: 

• with named third parties with your explicit consent only. 

• with the relevant authority such as the police or a court, if necessary, for compliance with a legal obligation to which we are subject e.g. a court order; 

• with the police or a local authority for the purpose of safeguarding a children or vulnerable adults; or 

• our solicitors in the event of any investigation or legal proceedings being brought against me. 

For further details about the situations when information about you might be shared please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/personal-information/sharing-my-info/ 

How long do we keep your personal data? 

We keep your personal data for no longer than reasonably necessary to carry out any tasks we are afforded by you the customer or website user. 

Your rights and your personal data 

Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below. 

• The right to request a copy of your personal data which we hold about you. 

• The right to request that we correct any personal data if it is found to be inaccurate or out of date. 

• The right to request your personal data is erased where it is no longer necessary for us to retain such data. 

• The right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent. 

• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable). 

• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing. 

• The right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]. 

• The right to be informed if your data is lost. We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR. 

• The right to lodge a complaint with the Information Commissioner’s Office. 

For further details about these rights please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/ 

Contact Details 

To exercise all relevant rights, queries of complaints please in the first instance contact: Daniel Terry, iPlumbiHeat, 7 Briars End, Dorchester, Dorset, DT2 8UD United Kingdom.


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